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Frequently Asked Questions

What's the advantage to the Bowflex® home gym over free weights?
With a Bowflex® home gym, you don't have to lift a 45 lb plate to get 45lbs (20.4 kg) of resistance. The resistance has very little inertia, which promotes a safer workout than free weights. You would need a room full of free weight equipment to match the number of exercises that can be done on the Bowflex® home gym.
How are the Bowflex® Power Rod® home gyms and the Bowflex Revolution® home gyms different?
The Bowflex® home gyms offer resistance from the start to finish of each exercise. Bowflex® Power Rods® feel very much like free weights or dumbbells. Power Rod® resistance is progressive, meaning that the more you flex the rods, the more weight you are displacing. On Bowflex Revolution® home gyms resistance is linear and gives the feel of plate-loaded machines, but eliminates the bulk and weight. The Bowflex Revolution® unit also has more adjustability of starting locations and incorporates about 10 inches (24.5 cm) of additional cable travel. Both technologies use resistance strength training which is what makes Bowflex® home gyms so effective.
Is the Bowflex® home gym better for women or men?
The Bowflex® home gym is great for all members of the family. With a weight range that runs from 5 lbs up to 600 lbs (272 kg) of resistance (depending on model) and no heavy weights to lift, this machine is equally beneficial for both men and women.
Can I do cardio exercises on the Bowflex® home gym?
Yes, the Bowflex Revolution®, Bowflex Ultimate® 2, and Bowflex® Classic home gyms offer a full workout including aerobic cardio rowing.
How big is the Bowflex® home gym and how easy is it to move around?
See the chart below for a breakdown of the dimensions for each Bowflex® home gym.

Revolution® XP
Ultimate® 2
Xtreme® SE
Xtreme® 2 SE
4' 7" x 3' 2" n/a 3' 8" x 3' 10" n/a n/a 2'6" x 2'2" x 6'10"
Dimensions 3' 2" x 9' 4" 3' 2" x 5' 4" 3' 10" x 7' 8" 4' 1" x 5' 2" 4' 2" x 4' 8" 6'10" x 3'5"
Height 6' 1" 6' 1" (6' 10" w/Lat) 6' 10" 6' 11" 6' 11" 6' 10"
Workout Area 10' x 7' 7' x 5' 4" 6' 6" x 9' 4" 7' x 7' 7' x 6' 8'4" x 6'5"
Plus, the Bowflex Ultimate® 2 has wheels on the back so you can just tip it back and roll it where you want it to go! Additionally, some of our models fold up so when not in use, the footprint is small and the space it takes up in a room is minimal.
How long does it take to put my machine together?
We provide detailed instruction manuals with every machine. The assembly time depends upon the model. Most often assembly takes 1 to 3 hours.
What accessories come with my machine?
Many of our Bowflex® home gyms come with accessories, including foot harnesses for aerobic rowing, leg press belts, and workout manuals.
How do I check the status of my order?
You may check the status of your order here.
How will I know when my order ships?

You will receive an email confirmation when your order is shipped. This email will contain a link from our carrier to track your shipment.

Occasionally, tracking information will show that your package has been delivered, but you haven't received it. If you don't receive the package within the next few business days:

  • See if someone else accepted delivery.
  • Look around the delivery location.
  • Look for a notice of attempted delivery.
  • Contact the carrier as noted in your shipping confirmation email.
How do I contact
If you have questions, please contact our Bowflex® Customer Service department by:
  • Send us an email.
  • Calling us toll free at 1-800-BOWFLEX (800-269-3539)
  • Sending a written request to the following address:
Bowflex® Customer Service
Nautilus, Inc.
16400 SE Nautilus Drive
Vancouver, WA 98683

If you wish to contact the Webmaster, please send an e-mail to
What is your order cancellation policy?
Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
What are my payment options?
When you order online you may use the following payment methods:
  • Bowflex™ Credit Card**
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • PayPal™ account
  • Check¥

Or, apply for a Bowflex™ Credit Card online. To learn more about applying for financing *, click here.
Is it safe to use my credit card?
Yes. When you place an order online we do everything possible to ensure your order is safe and secure. We endeavor to use industry-standard encryption technologies when transferring and receiving data exchanged through secure portions of our web site. All financial data collected when you make a purchase through the site is encrypted using encryption technology and all transmissions between our secured server and our corporate computer systems are done through private networks, rather than through the Internet. We also have reasonable security measures in place to protect against loss, misuse and alteration of your information under our control. You should be aware, however, that any communication via the Internet and security measures in connection with such communication is not failsafe, and there is always a possibility that data may be lost or intercepted by unauthorized parties during such transmission or after receipt.

For more information, please view our privacy policy.
Where do I direct questions about my Bowflex™ Credit Card?

Your Bowflex™ Credit Card is issued by one of these lenders:

  • For information about cards issued by Synchrony Bank, please call (866) 396-8254, or access your account online.
  • For information about cards issued by HELPCard, please call (877) 486-3442.
  • For information about cards issued by Hycite, please call (800) 279-3373.
  • For information about cards issued by Genesis, please call (866) 502-6439.
What type of warranty do I get with my purchase?
Bowflex® machines are warranted to the original purchaser. Bowflex® home gyms limited warranties cover all defects in material or workmanship but do not cover commercial use or misuse by the consumer. Click here for more information on our consumer warranty policy.
Where can I download an assembly manual for my Bowflex® machine?
Click here to download an assembly manual for your Bowflex® home gym.